Research survey

We are currently carrying out some customer research to improve our products and services. If you have been contacted by a third party and have any concerns about the validity of the contact, please rest assured that this is part of our authorised research efforts. Your feedback is valuable to us, and we appreciate your participation.

We appreciate you may have some questions about this research you can find check out our frequently asked questions below.

If you would like to speak to someone directly our teams will be more than happy to give you more information.

You can contact them on 01737 233413 (phone lines are open 9am - 8pm, Monday to Friday excluding bank holidays).

FAQs

Who is conducting this research, and why were we chosen to participate? +

We are working with a trusted third-party research company called Ronin International to conduct this study. Participants are chosen randomly to ensure we get a representative view of our customer base.

How will my personal information be used and protected during this research? +

Your data will be anonymised, meaning your responses can not be linked back to you. We have carried out thorough checks on the research company we’re using and selected them due to their commitment to security and quality. Your privacy is our top priority.

Is this research mandatory, and what happens if I choose not to participate? +

We believe this is necessary because it helps us continually improve our products and services. Participation in this research is completely voluntary. If you choose not to participate, there will be no impact on your relationship with us or the services you receive.

How long will the survey or research process take? +

The survey process is designed to be brief and should take only a few minutes of your time.

Will I receive any compensation or incentives for participating? +

While we greatly appreciate your participation, there is no compensation or incentives offered for this research.

What kind of questions will be asked during the research? +

The questions will focus on understanding your support needs and experiences with our products and services to help us improve.

How will the results of this research be used to improve products or services? +

The insights gained from this research will help us better understand our customers’ needs and continuously strive to enhance our products and services.

Can I provide feedback or ask questions after the research is completed? +

Absolutely! We welcome your feedback and questions at any time. Please feel free to reach out to our customer support team.

Who can I contact if I have concerns or need more information about the research? +

If you have any concerns or need more information, please contact our customer support team, who will be happy to assist you.